We have the requested information, we only trying to figure out if the information is something we can share. As it's currently Sunday, we cannot get in contact with anybody at Honda, so tomorrow (Monday) we will let you know.
Truly unprofessional and contemptuous that Honda NEVER reply to emails; even simply worded ones.
I also think it is truly unprofessional and contemptuous that some anonymous person at Honda will not give an anonymous person on a forum proprietary technical information that cost them thousands of dollars to develop. Deplorable conduct.
It may not matter what the subject is, the important thing is who the email was addressed to. Honda factory may not have a process for responding to "general" emails. Their first line of customer service would be the dealer network.
This happens a lot with large organizations as the amount of emails floating around is staggering.
If the information you require is valuable enough to you a personal visit to the factory may yield results.
By: news (offline) Monday, 29 October 2012 @ 11:05 AM ICT
I fully agree with Flying Squirrel, Thailand doesn't have an email culture like we see in Western countries, for that reason Honda Thailand has a telephonic 'Hotline' open for any consumer who want to contact them.
I'm not even aware that Honda Thailand (motorcycles) has a general email address. For emails we send, we get most of the time an adducted and timely response to the emails we send.